Need Help? We’re Here for You.

 

As an NJDA member, you have access to responsive, individualized support for challenges related to insurance, licensure, practice management, and more. Submit the form below and we'll confirm receipt within 24–48 hours and stay with you until the issue is resolved. 

Some questions have a quick answer. Others require us to research NJ regulations, consult with experts, or loop in legal counsel. Either way, you'll always hear from us, and we won't close your inquiry until you have what you need. 

 

How to Reach Us  

Submit the inquiry form below with as much detail as possible. The more context you give us, the faster we can help. Prefer to call? Reach us at 732-422-2709. If we're unavailable, leave a detailed message and we'll follow up as soon as possible, though submitting the form ensures we have everything we need to get started right away. 

 

Not a Member Yet? 

Our support services are available to NJDA dues-paying members only. If you're interested in joining, please contact membership@njda.org to learn about membership and its benefits. 

Member of the General Public?

We're happy to point you in the right direction, but please note our services are designed for NJDA member dentists. For general inquiries, visit us here. 

 

NJDA Member Inquiry Form

Please complete this form so our team can assist you and provide timely follow-up. All information will be kept confidential and used only for NJDA support and reporting. 

Member Dentist Information

Point of Contact

Issue Description & Steps Taken So Far

Your response must include ALL of the following:

  • What the issue is
  • Is there a response deadline? If so, when?
  • What actions have you already taken (e.g., claim submitted, appeal filed, calls made)
  • Any responses received (from insurance, patients, or other parties)
  • The current status of the issue  

Example:

I submitted a claim for CDT code D1110 on 1/10/26. The claim was denied due to frequency limitations. I filed an appeal on 2/1/26 and contacted the carrier twice but have not received a response. The claim is currently still pending review. 

File Upload (Optional)

You may upload up to five (5) supporting documents.

Examples of documents include:

  • Explanation of Benefits (EOB)
  • Denial Letters
  • Policy Language, correspondence with insurers, etc.

Important Note Regarding HIPAA Compliance and Expectations

  • Do NOT include any Protected Health Information (PHI) such as patient names, date of birth, address, and insurance ID when uploading documents. If files containing PHI are submitted, your inquiry will be deleted and not reviewed. You will be notified via email to resubmit your inquiry request. Please redact PHI in your documents before submitting.     

 

  • When submitting Explanation of Benefits, please know that we will offer insight on based on your request. We do not contact the insurer on your behalf to settle a claim. However, we will connect you with the ADA’s Third Party Concierge if it requires a direct response beyond what we can provide.